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Welcome to Mobile Evolution

Mobile Evolution Shaping The Future - This Page Provides an Overview of The Market, Services and Technology Drivers Shaping the Mobile Industry's Evolution to Third Generation Networks.

PTA and FIA Joint Raid Against Illegal Traffic

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Islamabad: Pakistan Telecommunication Authority (PTA) and Federal Investigation Agency (FIA), National Response Center for Cyber Crimes (NR3C), launched crack down against illegal telecom operation at Mansehra and Batagram and arrested two persons, one at each place.

A person named Tahir Khalil, owner of the Abasin Link Franchise, Batagram was arrested on the clue of the person arrested at Mansehra for selling number of mobile postpaid connections violating the pre-sale formalities. This raid of Batagram was an extension to the one carried out at Mansehra on 3rd September, 2009.

Chairman PTA, Dr. Mohammed Yaseen appreciated the efforts of PTA and FIA teams. He also directed PTA Zonal offices to further expedite joint raids against illegal activities throughout Pakistan, giving special emphasis to those franchisees and retailers involved in the sale of illegal SIMs and not fulfilling the Standing Operating Procedure (SOP).

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Ufone sms Buddies Review

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Ufone SMS Buddies
Welcome to the SMS Buddies web interface. Here you can manage your groups, friends and a lot more. You can also track and maintain a complete log of all your interaction details with your friends.

So whether you want to upload a profile picture, search for a friend or contact someone directly through call or SMS, join a chat room or even view ongoing conversation, this is where you need to be. Log in at http://ufonesmsbuddies.ufone.com/ now and join the fun!


ID to ID Call:

The ID to ID call feature will now allows you to talk to each other over IVR without disclosing your number. The feature can also be used to call any other Ufone friends, e.g. if you lose a contact or handset or can’t remember someone’s number, simply SMS the command CALL to 9393 e.g. Call Amber and send it to 9393.

Mechanics of the service are as follows:

-SMS CALL to 9393 e.g. Call Saima26. On sending the request, you will receive an SMS, “Your call request has been sent successfully. You will receive a notification once your request is accepted”

-Your friend will receive a request that “ has requested to call you through Ufone SMS Buddies. To accept the call without revealing your number, reply with Y”. On replying with Y, your friend will receive an SMS that “You have successfully approved request to call you. You will soon receive a call from 09393. Please attend that call to connect to your friend.

-# You will receive an SMS that “Your friend has accepted your call request. Please call back or dial to initiate the call”.

-When you call on the given code, your friend will receive a call from the ID 09393.


Pricing:

All SMS to 9393 will be charged Re. 1+tax/SMS. These charges apply when A party sends CALL to 9393 and when B party accepts the request by replying with ‘Y’.

IVR charges are Rs. 2+tax/min

Terms and Conditions:

-If A has blocked B by using the MUTE command, A will not receive any messages or call requests from B. Similarly, to block requests from a certain user, the MUTE command can be used.
-The IVR code will be applicable only till the call is successfully connected. There is however, one exception to this rule. If you initiate a call and then hang up as the phone is ringing on the other side, in this case the call will not remain valid.
-Users who have created a private profile will not receive a call request from anyone
-The service is for all registered users of Ufone SMS Buddies only. New users can register to the service by sending REGISTER command to 9393
-This service is available to all Ufone customers on all packages (Prepaid, Postpaid)
-The service is accessible on all handsets


For the first time in Pakistan, now you can not only have a group conversation with your friends through SMS but also share a video, picture or audio file with all members in your group through MMS! With Ufone SMS Buddies, you can actually share a multi media file with your group of friends and enjoy discussing the file together through SMS. Note the following simple steps and get started!

How do I send MMS to my Ufone SMS Buddies group?

-Compose a multi media message in your handset
-Attach the image/video clip/sound clip that you want to send to all the group members
-KarachiIn the text part of the MMS, write m e.g. m mbafriends my work station! And send the MMS to 9393. Please note that the command m does not have to be written in the “subject” box but in the text body.In some MMS supported handsets, there will be no text box. In such handsets, select 'media object', add a 'text object' and write M command in that text object
-Send the MMS to 9393 and it will be sent to everyone in the group
-All members of the group will receive the MMS from short code 9393.
-You can then comment on the picture or start a discussion by using the command m on 9393


Please note that the sender and receiver need to have an MMS supporting, GPRS enabled handset to send or receive MMS. The service is not available on BlackBerry.




Charges
PrePay Pospay

Sender Rs. 3/ 64 KB plus tax Rs.5 /64 KB plus tax

Receiver Re. 1/ 64 KB plus tax Rs.5 /64KB plus tax


Please note if a group consists of five members, user will be charged only Rs.3/Rs. 5 (depending on Prepay/Postpay) per 64 KB once, not five times. All charges mentioned above are exclusive of tax.

“GALLERY” - MMS BASED CHAT ROOM

We have added a chat room named “Gallery” in which you can post an MMS e.g. a picture, an audio file or a video of up to 300 KB. This feature will help you introduce yourself to other members in the chat room e.g. you can share your own picture on the chat room or an audio file with a message recorded in your own voice.
This chat room will allow you to interact with other people by sending both SMS and MMS messages. To send an MMS in this chat room, will simply write m in the text part of the MMS e.g. m Gallery1 She’s my favourite! Any other Angelina Jolie fan in here?. To join “Gallery”, simply SMS Chat to 9393 and chose to join chat room named “Gallery”.


Charges for sending/receiving MMS in the chat room will be the same as mentioned above for Group MMS. Please note that users cannot send MMS in the other chat rooms like Islamabad, Lahore, URock etc.

“click here” for MMS Related FAQ’s

Ufone SMS Buddies

Ever felt disconnected from your circle of friends thanks to your hectic routine? Ever wished for the solace of a dear friend during a grueling schedule? If yes, then Ufone has the answer to your prayers. Ufone, yet again, brings an innovative and exciting new service especially for U! You no longer need to carry your laptop around to stay connected to your friends anymore.
With Ufone SMS Buddies - the first SMS Social Network in Pakistan - you can create groups of up to 20 friends, send an SMS/MMS to all in a single click and have joint conversation through SMS!


That’s not all you can also update your Facebook Status or get Facebook Notifications on your Ufone through SMS! So sign up for Ufone SMS Buddies now and create your own friends community!

How do I register to Ufone SMS Buddies?

You can register to this service through SMS or through Ufone SMS Buddies Facebook application. To register through SMS, simply type Register and send it to 9393. For example, Register Sana87 Or Register Alikhan Or Register Devil45 . You can also create your profile and by sending UPDATE to 9393.

How do I communicate in Groups?

Through Ufone SMS Buddies, you can create public or private groups of up to 20 friends and have a joint conversation with them through SMS or MMS. You can also search for also connect with people sharing similar interests, activities and hobbies through the public groups. You can send the following commands to 9393 @ Re. 1 plus tax per SMS.

-To create a group, type Create e.g. create football or create alifriends and send it to 9393
-To add friends to your group, SMS INVITE to 9393
-To send message to a group, SMS m to 9393 e.g. m alifriends Everyone in for the picnic on Sunday?
-To send MMS to your group, compose an MMS and type m in the text part of the MMS and send it to 9393
-To search for groups or people, SMS SEARCH to 9393
-Your browser may not support display of this image.
-To join an existing group, simply type Join and send it to 9393. Once you join a group, you will receive all messages that are being sent to that particular group and can reply to that group
-To kick a member from your group, type Kick or Kick and send it to 9393
-To list members of a specific group, type List and send it to 9393
-To stop receiving messages from a group temporarily, send Mute to 9393. At any time, you can unmute the group by sending Unmute to 9393.


Please note that a maximum number of people that can be added in a group are 20. Only Ufone users can send messages to the Ufone SMS Buddies groups.
However, non-Ufone subscribers can be added to the groups but these subscribers will have to accept the invitation through Facebook application only http://apps.new.facebook.com/ufone_sms_buddies/.. Users of other networks can receive the SMS once they accept the request through Facebook application but they cannot send a message in the group.

For detailed list of commands that you can use on Ufone SMS Buddies, “click here”

CHAT ROOMS

With Ufone SMS Buddies “Chat Rooms” you can connect with new people sharing similar interests, activities and hobbies. Simply SMS CHAT to 9393 and join any of the following chat rooms:

Love Chat
Common Room
Gallery
Islamabad
Karachi
Lahore
Funny SMS
Poetry
Quetta
Peshawar
Sports
Movies & Music


You can also view a user’s profile by sending PROFILE to 9393 and can also send one to one message to any user by sending m to 9393. You can also add a person from the chat room to your “Favorite” List”.
Once you add a person to your favorite list, you will receive alert whenever that person joins a chat room and you will also get an option to join the same chat room.
At a time a maximum of 20 people can join a chat room. To know who else is in the group, simply SMS List to 9393 e.g. List Islamabad5 to 9393.

UFONE SMS BUDDIES – FACEBOOK CONNECT

With Ufone SMS Buddies also brings Facebook to your mobile. You can update your Facebook status through SMS and even get Facebook Notifications on your Ufone!

How do I update my Facebook Status?

To update your status though Ufone SMS Buddies, you need to install the Facebook Application from this link http://apps.new.facebook.com/ufone_sms_buddies/ and activate the feature by clicking the yellow box on top of the application.
It is recommended that you bookmark the application so that you can access it easily anytime. After installing the application, simply send STATUS to 9393 and your Facebook status will automatically be and send it to 9393 or Unmute updated. Charges to update Facebook Status are Re. 1 plus tax per SMS.

Facebook Notification Alerts

Now you can receive Facebook Notification alerts directly on your Ufone!

To activate this feature through SMS:

-Send NOTIFICATIONS to 9393
-You will receive a confirmation SMS. Reply to that SMS to confirm subscription
-To activate this feature, you will have to install the Ufone Facebook Application from http://apps.facebook.com/ufone_sms_buddies/ and click on the tab “Get Facebook Notifications”
-To stop receiving alerts, send Notifications Off to 9393


To activate the feature through Facebook:

-Your browser may not support display of this image. Install the Facebook application through the following link: http://apps.facebook.com/ufone_sms_buddies/
-Click the tab “Get Facebook Notifications” and then select the tab “I want to receive Facebook Notification Alerts through SMS”.
-On clicking the tab, you will receive a confirmation SMS. Reply to that SMS to confirm subscription
-You will get alerts whenever they receive a new Friend Request, Event Invitation, New Message (inbox), new wall message, poke notification and group request.


Pricing:

Your browser may not support display of this image. Subscription charges to receive alerts for one month are Rs. 10/- + tax.

-This service is available to all Ufone customers on all packages (Prepaid, Postpay)
-The service is accessible on all kinds of hand sets
-Charges are exclusive of taxes
-Maximum number of friends that can be added to this network are 50
-Maximum number of people that can be added in a group are 20
-Only Ufone subscribers can send messages to the Ufone SMS Buddies Network through SMS. Users can add non-Ufone subscribers but Non-Ufone subscribers can accept the friend request through the Facebook Application only.

Users of other operators will receive the Shouts and Group conversations but cannot reply to the messages through SMS. They can reply through the Facebook Application only which has a limit of sending at max 5 SMS per day.

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Windows 7 sounds good but what's new

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WASHINGTON - Now less than two months from world-wide release, Microsoft’s Windows 7 is bound to make the legions of existing Windows users wonder whether they should upgrade.

And it will make those who have put off hardware purchases in anticipation of the new operating system wonder whether the time is right to hand over their hard-earned cash.

Windows 7 has already won over the majority of those who have been beta testing the product for over a year now. So there’s really just one question that remains: will it impress you? To give you a head start on deciding, here’s an overview of what are likely to be the most talked-about new features of Windows 7.

--- Speed and stability
Promises of greater speed and stability are likely to interest the majority of Windows users. But it’s helpful to remember that every major release of Windows in memory has arrived with similar assurances. And each time, the reality of the operating system, once unleashed onto the millions of computers around the world, has fallen short of expectations.
Will Windows 7 actually be different? In terms of performance, most benchmarks put the release-to-manufacturing version of Windows 7 roughly on a par with both Windows XP and the first service pack release of Windows Vista. But Windows 7 is noticeably speedier in areas that matter a lot to most users: startup is faster, as is Windows shutdown, and most disk-intensive tasks are at least on a par with the speed of Windows XP.
In terms of stability, only time will tell. Anecdotal reports of Windows 7 running nonstop for a month or more without requiring a reboot are rampant around the Web, which is good. But there are also plenty of reported incidences of Explorer crashes and other glitches occurring in the new operating system, just as with Windows Vista. Do not, in short, expect miracles out of Windows 7 in either speed or stability. The good news is that in neither of these areas does the new operating system appear to be worse than the ones it will replace.

--- Installation
Installation is much improved in Windows 7 over any previous version of Windows. If you purchase an upgrade or a full retail version of the new operating system, you’ll likely be delighted at how seldom the operating system interrupts the installation process for input from you. And you’ll be pleasantly surprised at how many components of your PC Windows 7 recognises automatically, finding and installing the correct device drivers in the process.

--- Compatibility
Microsoft took backward compatibility seriously with Windows 7, and the result is an operating system that will be compatible with the majority of existing Windows applications, regardless of which version of Windows they were originally designed to run under.
One of the secrets to Windows 7’s impressive compatibility is the new Windows XP compatibility mode. With this feature, you can run any application that works under Windows XP within Windows 7 by using what amounts to a virtual Windows XP machine within the confines of Windows 7 itself.

--- Simplicity
Windows 7 has done away with much of the most annoying clutter and intrusiveness of the Vista interface. Gone are the gadgets bar, the Welcome screen, and many of the most objectionable aspects of the User Account Control (UAC), which in Vista impeded users at almost every turn. It’s also very easy to turn off UAC altogether in Windows 7.

The taskbar has been impressively improved in Windows 7. Right away you’ll see that Windows 7 groups multiple windows of the same application by default on the taskbar, so your taskbar won’t be cluttered by, say, eight instances of Internet Explorer. Also nice about the automatic grouping feature is that allowing your mouse cursor to hover over a taskbar icon will result in pop-up thumbnails of the contents of the open applications, so you can move to the window you want without any guessing.

Some taskbar icons are also graced with a built-in status indicator in those cases where minimised applications are performing some time-consuming functions. For instance, the taskbar icon for a minimised Windows Explorer that is busy copying files will get progressively greener as the file copying proceeds.

The new operating system is by no means as uncluttered and workmanlike as the Windows XP interface. But Windows 7 does a decent job of merging Windows XP’s utilitarian bent with the conveniences that emerged along with the interface changes unveiled first in Windows Vista.

--- Libraries
One completely new feature you’ll be confronted with in Windows 7 is Libraries. In essence, libraries are folders that can point to files or resources in a number of separate physical locations. You can create a library called ‘my documents,’ for instance, that aggregates files from your local C drive as well as from external or network drives. You tell the library container where to look, and it does the job of assembling the files. You can access libraries directly from Windows Explorer. Merely double-clicking a library name accesses the underlying files.

--- Improved Search
Searching for existing data is every bit as important on the desktop as it is on the Internet. And Windows 7 improves on the strides made by Windows Vista in the search arena, thanks to a feature dubbed Federated Search. In essence, with Federated Search, the near real-time search capability unveiled in Windows Vista now extends to network drives and other remote storage repositories in Windows 7. Search in Windows 7 is also quite customisable. With so-called search connectors, for example, you can even perform searches on Web sites such as Twitter right from your Windows 7 desktop.

There are plenty of other pleasant surprises hidden within Windows 7, but these headline features are likely to be what tempts you to give Microsoft’s new operating system a try. Just remember that a good deal of hype always precedes the release of a new Microsoft operating system. While Windows 7 makes some significant strides in important areas, there’s no law against sticking with Windows Vista or even XP if those operating systems are serving you well.

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Ufone introduces BlackBerry Curve 8520 Smartphone

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Overview

Ufone brings you the new BlackBerry® Curve 8520 smartphone.

It is jam-packed with the coolest features, like dedicated media keys, smooth TrackPad navigation, easy-to-use social networking and instant messaging, and immediate iTunes® and Macintosh® compatibility.

All at a price that you’ll just love! Step up to a BlackBerry® Curve smartphone and discover just how much more you can do.

Features Available

The BlackBerry Curve 8520 features complete functionality, including*:

Dedicated Media Keys
Control music and multimedia with dedicated media keys found atop the new BlackBerry® Curve™ 8520 smartphone. Skip over songs, pause music to talk, or repeat your favorites over and over.. You can even mute phone calls with the easy-access mute button.

Trackpad Navigation
Access what's important with trackpad navigation. Like a laptop, the trackpad lets you scroll through menus, icons and info by gliding your finger over it. Press and click to select an item and navigate to where you want to go.

Slim, Simplified Design
The BlackBerry Curve 8520 smartphone neatly fits in your hand. A full QWERTY keyboard makes typing and sending messages easy,and comfortable. The bright screen displays over 65,000 colors, providing a great viewing experience.

Connect With BlackBerry App World
Discover a world of possibilities and apps for the BlackBerry Curve 8520 smartphone at BlackBerry App World™. Get breaking news,and the latest scores. Track the markets, stay on top of Hollywood gossip, enjoy live radio or just play games.

Easy Media Sharing
Take photos or videos4 and upload them to photo sharing apps like Flickr™ Uploader2, 3 or social networking sites like Facebook® and MySpace® . Send them to friends with MMS2, 3 messages, BlackBerry® Messenger or other instant messaging apps.

Out Of The Box Mac Compatibility
With the upcoming release of BlackBerry® Desktop Software for Mac you will be able to sync contacts, calendars, and notes with applications you use most. Use BlackBerry Desktop Software to enjoy a Mac experience on your BlackBerry smartphone.

Specifications

Features Available
2.0MP Digital Camera
Video Camera Capabilities
Supports BlackBerry App World™
256MB Flash Memory
Wi-Fi® enabled
Bluetooth® enabled
Multimedia Player
Wireless Email
Organizer
Browser
Phone
SMS/MMS

Size and Weight
Length: 4.29 inches (109 mm)
Width: 2.36 inches (60 mm)
Depth: 0.54 inches (13.9 mm)
Weight: 3.73 ounces (106 grams)

Data Input/Navigation
35 key backlit QWERTY keyboard
Dedicated Keys: Send, End, VAD/PTT (User customizable), Camera (User customizable), 2 x volume
Media Keys: Play/Pause/Mute, Back, Forward
Trackpad - Located on the front face of device, ESC key to the right, Menu to the left.
Intuitive icons and menus

Display
Clear, high-resolution display
Transmisive TFT MCD
320x240 pixel screen
Displays over 65,000 colors
2.46" (diagonally measured)

Ringtones & Notifications
Video format support: MPEG4, H.263, H.264, WMV3
Audio format support: AAC-LC, AAC+, eAAC+, AMR-NB, WMA9 (.wma/.asf), WMA9 PRO/WMA 10, AAC-LC
Picture Format Support: bmp, jpg, png, tif, wbmp

Battery & Battery Life
Battery: 1150 mAHr removable/rechargeable cryptographic Lithium cell
Talk Time: 4.5 hours
Standby Time: 17 days

Security
Password protection
Keyboard lock
Sleep mode

Wireless Network
Quad-Band: 850 / 900 / 1800 / 1900MHz GSM/GPRS networks
Quad-Band: 850 / 900 / 1800 / 1900MHz EDGE networks

Wi-Fi
802.11b/g enabled
Wi-Fi Alliance Certifications: WPA/WPA2 Personal and Enterprise, WMM
WMM Power Save planned
Cisco CCX Certification planned
Wi-Fi access to BlackBerry® Enterprise Server
Wi-Fi access to BlackBerry® Internet Service
Direct IP web browsing over Wi-Fi

Camera & Video Recording
2.0 MP camera
5X digital zoom
Video Camera Recording: Normal Mode (320x240 pixel),MMS Mode (176x144 pixel)

Bluetooth
Bluetooth® v2.0 + EDR
Headset (HSP), 3.5mm Headset Capable
Handsfree (HSF)
Serial Port Profile
SIM Access Profile
Dial Up Networking (DUN)
Stereo Profile (A2DP)
A/V Remote Control Target (AVRCP)

Media Player
Video format support: MPEG4, H.263, H.264, WMV3
Audio format support: AAC-LC, AAC+, eAAC+, AMR-NB, WMA9 (.wma/.asf), WMA9 PRO/WMA 10, AAC-LC
Picture Format Support: bmp, jpg, png, tif, wbmp

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PTCL Eid Offer on local long distance, International and Conference call

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On this Eid PTCL introduced some special on local long distance, International and conference call

•Customers can make On-net Local and NWD calls for only Rs.2 for 3 minutes
•Call 16 International destinations for only Rs. 2 per minute
•Make use of PTCL’s Conference Call feature enabling three people to talk simultaneously (within Pakistan and Internationally)

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Pakistani telecom sector growing faster than India...PTA

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ISLAMABAD : Pakistan Telecommunication Authority (PTA) Chairman Dr Mohammad Yasin has said that Pakistan telecommunication sector has been growing faster than that of India with over 62 percent teledensity, encouraging the foreign direct investment (FDI). During an exclusive interview with Business Recorder here on Wednesday, he said that India lagged far behind Pakistan with 37 percent teledensity as compared to 62 percent in Pakistan.


He added that Pakistan's FDI policy was much more liberal than that of India to attract more investment in Pakistan telecom sector. The PTA Chairman said that the ever-growing teledensity of Pakistan was giving new opportunities to the investors for better returns, especially in the field of data services. Services like mobile internet, mobile banking and Internet Protocol Television (IPTV) hold fortunes for any wise investor.

"Telecom analysts around the world still believe in Pakistan to be a lucrative market and Business Monitor forecasts that mobile subscribers in Pakistan would hit 100-million mark by next year", Yasin said. The sector has been growing at a rapid pace where growth rates have become the hallmark. However, slow growth was witnessed for the first time ever last year, he added.

Although slow growth, of only 7 percent, was observed in mobile sector last year, this trend cannot be attributed only to saturation as there are factors like international financial crisis, devaluation of rupee, security situation and re-registration of SIM programme.

"We do agree that saturation is there, but only in metropolitan areas. Moreover, the people are still keeping more than one SIM. So, one can say that sector would continue to grow though not as fast as before", he said. He said that PTA was trying level best to bring more growth to the sector and was taking every possible regulatory measure to ensure healthy competition beneficial to the telecom users.

"PTA has taken a number of initiatives which are proving to be very helpful, especially in the field of broadband proliferation, LDI re-emergence, and WiMax popularity", said Dr Yasin. He further said that PTA was focusing on growth of broadband. Currently the number of subscribers is 0.4 million approximately, whereas growth rate of broadband services was 146 percent in 2008-09.

He said that WiMax has a brilliant future in Pakistan and this is further strengthened by the promising start of companies like Wateen, Wi-Tribe, etc. "With more companies jumping into the market, the competition level will rise to compel the companies to bring down the tariffs, especially CPE charge", he added.

The PTA Chairman said that in addition, other technologies like Evolution Data Only/Evolution Data Optimised (EVDO) and WorldCall introduced in Pakistan by PTCL are gaining good momentum. He said that Mobile internet held a very bright future in a country where mobile penetration was more than 57 percent.

"However, the only setback that our mobile subscriber has is low literacy rate that hampers use of internet. Also, the lack of availability of local content is another reason, which could pose problems for wider adoption of internet by mobile community," he added.

"PTA is now focused on content development and aggregation, especially for education purposes", he said. Dr Yasin said that he did not believe that there was room for monopolies in the sector. "However, we do have to face the Significant Market Player (SMP) operator's issues with rest of the players".

"We do determine the SMP operator in each segment of telecom on yearly basis. We have also drafted competition rules that clearly protect operators from any anti-competitive practices by SMP's", he added. He said that looking at the current market situation where a feeling of price war was obvious, one could say that product differentiation could be possible on quality and easy availability basis.

Regarding improving 'Average Revenue Per User' (ARPU), he said that improvement in ARPU's data service like m-banking or mobile internet would be the solution. "Maybe, 95 million mobile users will be waiting to open their accounts", he added. He further said that currently in Pakistan five cellular operators have healthy competitive environment.

"Due to growing revenues and fair competition in the market, I believe that operators will continue to provide telecom services in Pakistan and value-addition and innovation is way forward for telecom operators' growth", he said. About 3G service in Pakistan he said, "Each and every technology and service has its future, and it caters a potential segment of the society.

Source:Brecorder

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Warid BlackBerry Internet service (BIS)

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BlackBerry Internet Service introduces both significant functional and reliability improvements.

Manage Your Personal Emails: With BlackBerry BIS you can send receive emails from upto 10 supported email accounts. With just few clicks you can activate your email service and in no time you can exchange emails with your friends, family and colleagues.

Attachments

BIS supports following popular attachment format:

-JPEG

-BMP

-TIFF

-Microsoft Word

-Excel

-Power Point

-PDF

Instant Messaging

BlackBerry Instant Messenger will keep you in touch with your instant messaging community of contacts. Features are similar to a desktop version on instant messaging software, including contact list management, presence awareness, notifications and emotions.


Internet Browsing

BlackBerry Internet Service give you true internet access while you are on the move.

-Surf HTML content

-Bookmark your favorite web pages

-Find the information using search engines

-Experience a true on the move browsing experience

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THE time has changed and having cell phone is no more a luxury

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THE time has changed and having cell phone is no more a luxury. Today, the mobile phone has marked its place in the list of basic commodities. No matter which class you belong to

or which age group your are from, you can find one for yourself in the market with a very nominal price. At present, majority of the population living in big cities is enjoying landline facility; all these factors are an obvious indicator of telecom growth in the country. The last few years have witnessed a tremendous development in telecom sector as the overall teledensity of the country has reached 61.8%. With such a boom in the growth of telecom subscribers, it becomes a challenge for telecom operators as well as the Regulator to assure the provision of quality services to such a huge consumer base and satisfy their needs. Pakistan Telecommunication Authority (PTA), as Regulator of the sector, guarantees the protection of telecom consumers’ rights by setting strict quality measures for the operators. PTA is making every effort to facilitate the consumers and its recent initiatives are evident to this claim.

Realizing consumers’ interests and their rights, PTA had formed a Consumer Complaint Cell to handle their complaints. Initially this Cell was working in a limited capacity. The escalating consumer base had put the number of complaints on rise and due to the introduction of new services by operators the nature of consumer complaints has also got diversified. The previous complaint handling mechanism was not effective enough to tackle with such situation. There was an acute need for a new enhanced complaint handling system. The Authority, after analyzing the situation, revamped its Complaint Cell into a dedicated Consumer Protection Directorate (CPD). CPD comprises of a Complaint Cell which can easily be accessed by consumers through a number of channels including Toll Free Number, telephone, fax, e-mail, PTA’s website, post mail and through person visitation. Furthermore, consumers can also access PTA’s Zonal offices at provincial capitals for early redressal of their complaints. Till now more than 80,000 individual consumer complaints have been received and redressed by PTA.

PTA endeavor on consumer rights does not end here. PTA by joining hands with telecom operators and other stakeholders continued its efforts to protect the rights of telecom consumers. For this purpose it initiated process for formulation of regulations to safeguard telecom consumers. After an extensive consultation on different forums the final outcome was presented in the form of “Consumer Protection Regulations, 2009” in March 2009. Under these regulations, the telecom operators are required to setup a comprehensive mechanism for the rederessal of consumers’ grievances.

What do these Regulations say regarding Service Provision, Interruption and Disconnection It does improve the confidence level of a consumer on the services of its concerned operator when the operator does inform him/her about any sort of interruption in the service, prior to its occurrence, caused due to any reason like, service enhancement or modification etc. Under the Consumer Protection Regulations 2009 the operators shall keep the consumer informed on any kind of interruption in their service. Where as in case of unpredicted technical interruption/faults the Regulations states that the operator shall inform the consumer by any possible source like the SMS and Calls etc. This point has been included in the regulation in view of the consumer’s right to know about why the quality of service has not been maintained.

The Operator can not withdraw any services to the consumer, without the approval of the Authority and it shall give thirty (30) days prior notice to the consumer in this regard. In such cases the operator will clearly communicate the reasons for suspension or disconnection of services to the consumer. The point of thirty (30) days prior notice provides an opportunity to the consumer to take necessary measures to avoid any sort of communication problem in form of service suspension or disconnection. Furthermore under the regulations the operators have been barred from suspending or disconnecting a service to a consumer for which the consumer has paid all the dues, even if the consumer has not done the payment to the operator in relation to some other services. But the operator can suspend or disconnect all connections for individual services to a consumer, which are subscribed by that consumer in his/her own name and the default is not cleared for any one of such connections.

Another significant and highly appreciable clause in the regulations is about the access to the emergency numbers. The Consumer Protection Regulations requires that the operator shall not deny access to emergency numbers to a consumer, even if the service is suspended for any valid reason. With the application of this regulation by the operators the consumer can easily contact the cops or ambulance in case of emergency situation, without any fear that the call will not be connected due to non payment or any other reason.

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